How OnePatch Sellers Are Saving 2 Hours a Day with Tilly AI

How OnePatch Sellers Are Saving 2 Hours a Day with Tilly AI

Running a multi-channel eCommerce business means juggling orders from Amazon, eBay, Shopify, Etsy and more — all at the same time. For most sellers, that means hours each day spent clicking through dashboards, checking stock levels, dispatching orders and pulling reports. It's repetitive, time-consuming, and frankly, not the best use of your time as a business owner.

That's exactly why we built Tilly AI — your built-in eCommerce assistant inside OnePatch. And based on what our customers are telling us, she's already making a real difference.

What is Tilly AI?

Tilly is an AI assistant built directly into the OnePatch platform. She knows your business inside out — your orders, your stock levels, your channel performance, your suppliers — and she can both answer questions and take real actions on your behalf, all through natural language chat.

You don't need to learn any commands or navigate any menus. You just talk to Tilly the same way you'd talk to a member of your team.

What Can Tilly Do?

Tilly operates in two modes: reading your data and taking actions. Here's what that looks like in practice:

Reading and Reporting

• Order summaries: Ask "How are my orders looking today?" and Tilly will give you a live breakdown of revenue, pending orders, dispatched orders and your top-selling product — in seconds.
• Inventory health: Ask "Which products are running low?" and Tilly will flag every SKU below your reorder threshold, ranked by urgency.
• Channel performance: Ask "Which channel made the most revenue this month?" and get a ranked breakdown across every connected marketplace.
• Product performance: Ask about a specific SKU and Tilly will tell you its sales velocity, current stock, and whether it's trending up or down.

Taking Actions

• Dispatch orders: Tell Tilly to dispatch a specific order or bulk dispatch all pending orders — she'll mark them as dispatched with tracking information attached.
• Update stock: Tell Tilly the SKU and the new quantity and she'll update it across all connected channels instantly.
• Create purchase orders: Ask Tilly to raise a purchase order for a supplier and she'll create it in the system, ready for you to review and send.

Real Examples from the Platform

Here are a few real conversation examples that show how sellers are using Tilly every day:

Seller: "How are my orders today?"
Tilly: "You have 23 orders today — £1,847 revenue. 8 are still pending dispatch. Your top seller is the Wireless Headphones (7 units). Want me to bulk dispatch the pending ones?"
Seller: "Yes, go ahead."
Tilly: "Done! All 8 orders marked as dispatched. I also noticed 3 products are running low on stock — want me to raise purchase orders for those?"

That entire interaction takes under 60 seconds. Without Tilly, the same workflow — checking the order queue, dispatching each order, then checking stock levels — would take 15 to 20 minutes.

Seller: "Which channel made the most revenue this month?"
Tilly: "Amazon is your top channel this month at £12,450 (41% of total). eBay is second at £8,320. Shopify is growing fast — up 23% vs last month."

Insights like this used to require pulling reports from multiple dashboards and building a spreadsheet. Now it's a single question.

The Time Saving Adds Up Fast

We asked a sample of OnePatch customers how much time they estimated they were saving with Tilly. The most common answer was 1.5 to 2.5 hours per day. Over a working month, that's between 30 and 50 hours — time that sellers are reinvesting into sourcing new products, improving listings, and growing their businesses.

The tasks that benefit most from Tilly are the ones that are high-frequency but low-complexity: checking order status, dispatching batches, reviewing stock levels, and pulling quick performance numbers. These are exactly the tasks that eat into a seller's day without adding strategic value.

Tilly is Included in Every Paid Plan

One of the questions we get asked most often is: "How much does Tilly cost extra?" The answer is nothing. Tilly AI is included in every OnePatch paid plan — Starter, Growth and Scale — at no additional cost.

We built Tilly as a core part of the platform because we believe every seller deserves access to AI-powered tools, not just enterprise businesses with large technology budgets.

Getting Started with Tilly

If you're already an OnePatch customer, Tilly is available in your account right now. Look for the Tilly AI option in your sidebar navigation and start asking questions.

If you're not yet an OnePatch customer, the best way to see Tilly in action is to . We'll show you exactly how she works with your specific channels and products, and you'll see first-hand how much time you could be saving.

What's Coming Next for Tilly

We're actively developing Tilly's capabilities. On the roadmap are proactive alerts (Tilly will flag issues before you ask), deeper analytics conversations, and the ability to handle more complex multi-step workflows. We're also working on Tilly being able to draft and update product listings based on your performance data.

If there's something specific you'd like Tilly to be able to do, let us know — many of our best features have come directly from customer requests.

Summary

Tilly AI is the fastest way to get answers and take action inside OnePatch. She reads your live data, answers questions in plain English, and handles repetitive tasks so you don't have to. For sellers managing multiple channels, she's quickly become one of the most-used features in the platform.

Ready to see her in action? and we'll show you exactly what Tilly can do for your business.