How to Use Tilly AI to Fix Your Stock Health (Step-by-Step Guide)

How to Use Tilly AI to Fix Your Stock Health (Step-by-Step Guide)

Stock health is one of the most overlooked problems in multi-channel eCommerce. You might think your inventory is fine — but if your stock levels on Amazon don't match what's in your warehouse, or your eBay listings are showing quantities that don't reflect reality, you're either losing sales to stockouts or risking overselling and the negative feedback that comes with it.

The good news is that Tilly AI, built into every paid OnePatch account, can identify and fix stock health issues in minutes — without you having to manually audit every SKU across every channel. Here's exactly how to do it.

What is Stock Health?

Stock health refers to the accuracy and consistency of your inventory data across all your connected sales channels. A product has good stock health when:

• The quantity shown on each channel matches your actual warehouse stock
• There are no channels showing a product as in-stock when it's actually sold out
• Your reorder points are set correctly so you're never caught short
• Products aren't listed as available when they've been discontinued

Poor stock health leads directly to overselling, negative reviews, account suspensions on marketplaces like Amazon and eBay, and ultimately lost revenue. It's a silent killer for growing eCommerce businesses.

Step 1: Ask Tilly for a Stock Health Report

The fastest way to get a picture of your current stock health is to simply ask Tilly. Open the Tilly AI chat inside OnePatch and type:

You: "Which of my products have stock health issues?"
Tilly: "I've found 7 products with stock discrepancies across your channels. The most urgent are: Blue Wireless Headphones — showing 45 on eBay but only 12 in your warehouse; Leather Wallet Set — showing 30 on Amazon but 0 in stock; Bamboo Desk Organiser — out of stock on Shopify but 67 available in your warehouse. Want me to fix these now?"

In seconds, Tilly has done what would otherwise take 20–30 minutes of manual cross-checking across multiple dashboards. She's identified the specific products, the specific channels, and the exact discrepancies.

Step 2: Understand the Root Cause

Before fixing everything at once, it's worth understanding why discrepancies exist. Ask Tilly to dig deeper:

You: "Why is the Leather Wallet Set showing 30 on Amazon but 0 in stock?"
Tilly: "The Leather Wallet Set was last synced to Amazon 3 days ago. Since then, 30 units have been sold across your other channels but the Amazon listing hasn't updated. This is likely because the last sync job failed — I can see an error in the sync log from 2 days ago."

This kind of root cause analysis helps you understand whether you're dealing with a one-off sync failure, a systematic problem with a specific channel integration, or a genuine warehouse discrepancy.

Step 3: Fix Discrepancies with a Single Instruction

Once you understand the issues, Tilly can fix them immediately:

You: "Update the Leather Wallet Set to 0 on Amazon and pause the listing until I restock"
Tilly: "Done. I've updated the Leather Wallet Set quantity to 0 on Amazon and set the listing status to inactive. I'll notify you when you next update the stock quantity so you can reactivate it."

You: "Fix the Blue Wireless Headphones — set all channels to 12 units"
Tilly: "Updated. Blue Wireless Headphones is now showing 12 units across Amazon, eBay, Shopify and Etsy. All channels synced."

What would have required logging into each marketplace separately, finding the listing, editing the quantity, and saving — repeated for every channel — is now a single sentence.

Step 4: Set Up Reorder Points to Prevent Future Issues

Fixing current discrepancies is only half the battle. The other half is making sure you don't run into the same problems again. Ask Tilly to check your reorder points:

You: "Which products don't have reorder points set?"
Tilly: "14 of your products don't have reorder points configured. The highest-selling ones without reorder points are: Wireless Charger Pad (sold 47 units last month), Cable Tidy Pack (sold 38 units), and USB-C Hub (sold 31 units). Want me to set reorder points based on their average monthly sales?"

You: "Yes, set reorder points at 2 weeks of average sales for all 14"
Tilly: "Done. I've set reorder points for all 14 products based on their 30-day average sales. I'll alert you when any of them drop below their reorder threshold."

Step 5: Schedule a Weekly Stock Health Check

The best way to maintain good stock health is to make it a regular habit. Tilly can send you a weekly stock health summary every Monday morning — just ask her to set it up.

This turns stock health from a reactive fire-fighting exercise into a proactive weekly routine that takes less than five minutes to review.

The OnePatch Stock Health Dashboard

In addition to asking Tilly directly, OnePatch includes a dedicated Stock Health dashboard that gives you a visual overview of your inventory health across all channels. You can see at a glance which products have discrepancies, which channels are out of sync, and which SKUs are approaching their reorder points.

The dashboard and Tilly work together: use the dashboard for your weekly overview, and use Tilly to drill down, investigate, and fix specific issues on the spot.

Summary: Stock Health in 5 Steps

1. Ask Tilly for a stock health report — "Which products have stock health issues?"
2. Understand the root cause — ask Tilly why specific discrepancies exist
3. Fix discrepancies immediately — tell Tilly to update quantities and pause out-of-stock listings
4. Set reorder points — ask Tilly to configure them based on average sales velocity
5. Schedule a weekly check — ask Tilly to send you a Monday morning summary

Good stock health is not a one-time fix — it's an ongoing discipline. With Tilly AI built into OnePatch, it's also a discipline that takes minutes rather than hours.

Ready to Fix Your Stock Health?

If you're already an OnePatch customer, open Tilly AI in your sidebar and start with step one right now. If you're not yet using OnePatch, book a free demo and we'll show you exactly how Tilly works with your specific channels and products.